Why haven’t I received back pay for approved past months?:-
Retroactive approvals require extra data checks against external databases like SARS, UIF, and banks before funds can be released. Because the Social Security Agency prioritizes current-month disbursements during automated payout runs, historical backlog payments are released in subsequent monthly batches once all verification checks clear.
Why did my Cash Send payment fail or not arrive?
Cash Send failures typically occur when your phone number is not RICA-registered under your exact name and ID number, which triggers system security blocks that prevent bank SMS vouchers from dispatching. Issues also stem from expired retail vouchers, network delays during peak payout periods, or incorrect profile settings—such as leaving your payment method set to “Bank Account” instead of “Cash Send.”
Why did I get paid for one month, but skipped for the previous/following month?
The Social security agency evaluates your application independently every 30 days against the strict R624/month income threshold. If you receive a temporary bank transfer from family or friends, or if system databases (like UIF or PERSAL) briefly flag activity during a specific month, that single cycle will trigger an “Alternative Income Source” decline while surrounding months remain approved.