A Referred or Verification status means your application requires additional checks before a final decision can be made. The system may be checking your identity, personal information, financial information or other records connected to your application.
What Does “Referred” Mean?
A Referred status generally indicates that your application has been sent for further review because some information requires additional verification.
This can happen when information submitted during the application does not immediately match information held in another system.
Possible reasons include:
- Personal information requires additional checking.
- Identity information could not be confirmed immediately.
- Banking information requires verification.
- Financial information needs further assessment.
- Information from different databases does not match.
- The system has identified information that requires manual or additional review.
A referral does not necessarily indicate that you have done anything wrong.
What Does “Verification” Mean?
A Verification status generally means that information connected to your application is being checked.
The verification process may involve comparing the information you provided with information held by relevant institutions or databases.
While this process is taking place, a final outcome may not yet be available.
1. Check Your Personal Information
Review the information submitted with your application.
Make sure your identification number, full name, surname and date of birth are correct and correspond with your official identification records.
If you discover an error, use the official procedure for correcting it.
2. Check Your Banking Details
If you selected a bank account for receiving the money, make sure the account information is accurate.
The account should generally be active and registered in your own name.
Check your:
- Bank name
- Account number
- Account type
- Account holder information
Incorrect banking information can result in additional verification or prevent the payment process from continuing.
3. Make Sure Your Information Is Consistent
Your personal, banking and application information should be consistent.
For example, if your application contains one version of your name while your bank account contains substantially different information, additional verification may be required.
Check your official documents and banking records rather than guessing which information should be entered.
4. Do Not Submit Multiple Applications
If your existing application is already under referral or verification, submitting another application is unlikely to resolve the issue.
It is better to allow the existing assessment to continue unless the official system specifically instructs you to submit a new application.
Multiple applications can also make it more difficult to determine which information is currently being processed.
5. Avoid Unnecessary Changes
Do not repeatedly change your banking information, mobile number or personal details simply because your status has not changed.
Only make an update when the information is incorrect or has genuinely changed.
After an update, the new information may need to go through another verification process.
6. Check Your Status Regularly
A referred or verification status can change once the additional checks have been completed.
Use the official status-checking system to monitor the application and look for any new instructions.
If the status changes to another outcome, follow the instructions associated with the new status.
7. Give the Verification Process Time
Additional verification can take longer than a standard automated assessment.
If all your information is correct, there may be no immediate action required from you. The relevant checks may simply still be in progress.
Avoid paying anyone who claims they can bypass the verification process or guarantee approval.
8. Contact Official Support if It Remains Unresolved
If your application remains referred or under verification for an unusually long period, use the official support channel to ask whether there is a specific problem requiring your attention.
Have your identification and application information available when making the enquiry.
If you are told that there is a mismatch, ask what information needs to be corrected and follow the official procedure for making the correction.
Protect Your Information
Be careful when dealing with anyone offering to resolve a referred or verification status.
Never provide your bank PIN, password, one-time password or other confidential security information to another person.
You should also avoid sending copies of sensitive documents to unofficial individuals or websites unless you have confirmed that the channel is authorised.
A Referred or Verification status means that additional checks are required before a final decision can be made. It does not automatically mean that your application has failed.
The best approach is to check your personal and banking information, correct genuine errors, avoid unnecessary changes and monitor your status through the official system.
If the status remains unchanged for an unusually long period, contact the official support service to determine whether there is a specific verification issue that needs to be resolved.